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Have questions about your order, or a general enquiry?
How can we help?
FAQ
Ordering
How do I place an order?
Choose your products, add them to your cart, and proceed through our secure checkout. You will receive an order confirmation by email after your purchase is completed.
Can I cancel my order?
Contact our support team as soon as possible. We will try to cancel your order, but cancellation cannot be guaranteed once processing or fulfillment has started.
Can I change my order after placing it?
Contact us immediately if you need to change a product, quantity, or shipping address. Changes may not be possible after the order enters fulfillment.
Shipping, Returns & Exchanges
At Rogue Diamond, every wellness order is packed with care and shipped through trusted delivery partners. Available shipping methods, rates, and estimated delivery times are displayed during checkout.
What is your shipping policy?
Shipping options and costs are calculated at checkout based on your location and order. When tracking is available, we will email the details after your order ships.
Do you ship overseas? Do you ship overseas?
International availability depends on the destination. Enter your address at checkout to confirm delivery options. International orders may be subject to local duties or taxes.
How can I track my order?
When tracking is available, we will email your tracking number after your order ships. Use the provided link to view the latest delivery updates.
What if my order arrives damaged or incorrect?
Contact our support team promptly with your order number and clear photos of the package and product. We will review the issue and help provide an appropriate solution.
